Services & Support
Protect Your Investment, Maximise Uptime & Reduce Support Costs
As standard, all Cellerate systems are supplied with a manufacturer warranty, and we provide ongoing technical support to help customers get the most out of their equipment.
For customers who want more structured coverage beyond that, we also offer optional service plans that bundle preventative maintenance, remote support, software updates, and discounted or fully covered repairs.
We don’t ship complex equipment and disappear. Our service packages formalise that support and give clear expectations on response times and coverage.
Service & Support Packages
We offer three flexible service tiers to support your Cellerate system after the initial warranty period.
Each package is designed to give you the right balance of peace of mind, technical support, and cost control.
- Manufacturer defect coverage
- Email-based support
- 10% discount on repairs and spare parts
- Software updates
- 25% discount on repairs and parts
- Annual on-site inspection, cleaning, and calibration
- Software performance updates
- 6 hours/month remote troubleshooting & training
- Priority response time (24-hour target)
- Full warranty: all repairs and spare parts covered
- On-site visits included for major repairs (travel covered)
- 12 hours/month remote troubleshooting & training
- Priority same-day response target
Additional Services
Lab Design
Services
Let us know your requirements and we'll desing a lab that fits your needs.
Battery Research Services
We offer battery research services to support customers beyond equipment supply.
Battery Lab Training Days
Cellerate provides battery lab training days designed to support laboratory teams and build operational confidence.
Custom Cell Assembly Services
We offer custom cell assembly services to support specific project requirements.